Frequently Asked Questions

Will CosyLoo fit my toilet?

Yes! CosyLoo uses adjustable fittings and is designed to fit most UK standard toilets.

Do I need an electrician to install it?

Not at all. Installation is a simple DIY job — no special tools, no plumbing, and no electrical work needed. It usually takes under 10 minutes.

Is CosyLoo safe to use in UK bathrooms?

Absolutely. Our 24V low-voltage system is fully compliant with UK bathroom safety standards. The cable carries only low voltage, making it completely safe even in wet areas.

How does the cable reach a plug outside my bathroom?

We provide a slim, flexible cable (3.5m–8m options) that you can easily route along the skirting board and through the door gap to a nearby plug.

Can I hide the cable for a cleaner look?

Yes! You can use our optional trunking system to neatly conceal the cable, giving your bathroom a sleek, professional finish.

How warm does the seat get?

CosyLoo offers gentle, cosy warmth — enough to make chilly mornings comfortable without overheating.

Will it cost a lot to run?

No. CosyLoo is extremely energy-efficient — designed to use minimal power and keep running costs very low.

Can I adjust the seat temperature?

Yes! CosyLoo allows you to choose between two settings — around 34°C for gentle everyday use, or 37°C for extra cosiness on colder mornings. Switch easily depending on your preference or the season!

How long is the warranty?

Every CosyLoo comes with a 1-year warranty covering replacement or repair, handled by our friendly UK-based support team.

What is the return policy?

You’re protected by our 14-day money-back guarantee.
If you change your mind, you can return your CosyLoo for a full refund, provided it is in its original condition, unused, uninstalled, and in the original packaging.
We want you to shop with confidence — and we’re here to make the process easy if needed.

When will pre-orders ship?

Pre-order now and your CosyLoo will ship starting August 2025. We’ll keep you updated every step of the way!

What happens if it gets wet?

CosyLoo is built with water-resistant materials and a low-voltage design, adding an extra layer of safety even if splashes occur.

Can I use CosyLoo like a normal toilet seat?

Yes. If you prefer not to use the heated feature temporarily, just unplug the cable. The seat will work like a regular soft-close seat.

Why should I pre-order now?

- Save £40 (only £79 vs £119 RRP)
- Get early access before public launch
- Support a Yorkshire-based startup!